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Makri, S. & Blandford, A. (2012). Coming across information serendipitously: Part 1 – A process model.

http://discovery.ucl.ac.uk/1309396/1/1309396_Makri%20%26%20Blandford%20-%20Coming%20Across%20Information%20Serendipitously%20(Part%201).pdf

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